What to have ready when you call
- Your full postcode, street and flat or unit number.
- The affected fixture and whether water is still escaping.
- Whether other rooms, homes or shared drains are affected.
- Any access restrictions and the person who can authorise work.
Before you book
Ask about assessment and call-out charges, the basis of the repair price, parts, VAT where applicable, and any further work requiring approval. Confirm the appointment directly; a website enquiry or listed town does not guarantee immediate attendance.
If water is escaping
If safe, close an accessible internal stop valve you can identify. Do not force a stuck valve, dismantle fittings or enter water near electrical equipment. Stop using an overflowing fixture. For a public water or sewer problem, find your water supplier by postcode.